Simple, Transparent Pricing
No hidden fees. No long-term contracts. Cancel anytime.
Plans from $9/month.
For Home
Residential Plans
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The Fine Print, Plainly
What Your Membership Covers
Membership is how ETI gives you better rates and priority treatment. Here is exactly what that means.
Included with membership
- Member pricing — discounted rates on remote and on-site service beyond your included hours
- Included remote hours each month: Scroll Safe ($9/mo) has none — all time billed at member rates; Pro Home ($39/mo) includes 1 hour; Family Pro+ ($69/mo) includes 3 hours
- Scheduled check-ups: quarterly for Pro Home, monthly for Family Pro+ (which also includes one on-site visit per quarter)
- Security alerts and digital safety resources
- Priority support queue and customer portal access
- Overage time billed at your plan's member rate — we always tell you before extra time accrues
Not covered
- Hardware parts and replacements, and new device purchases
- Software licenses you don't already own
- Third-party services outside our control (internet providers, cloud vendors)
- On-site visits outside the service area
- The no-fix, no-fee guarantee applies to pay-per-incident services, not subscription hours
When are you available to help?
Live support is weeknights 8:30–10:00 PM (remote) and Saturdays 9:00 AM–3:00 PM (on-site). Tickets can be submitted anytime, and every request gets an initial response or triage within 24 hours.
What if I live outside the service area?
Remote support is available anywhere. On-site visits in Peoria, East Peoria, Peoria Heights, and West Peoria have no travel fee. Visits to Dunlap, Chillicothe, Washington, Morton, Bartonville, and Creve Coeur add a flat $25 travel fee.
How do member discounts work?
Membership unlocks discounted rates on remote and on-site service beyond your included hours. Overage is billed at your plan's per-hour rate and invoiced at the end of the billing cycle.
How do I cancel?
Cancel anytime from your portal billing settings. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused days.
Can I still buy one-time service without a membership?
Yes. Pay-per-incident service is always available at non-member rates, and the no-fix, no-fee guarantee applies there.
FAQ
Common Questions
Do I need a contract?
No. All plans are month-to-month. Cancel anytime with no penalties.
What if I go over my included hours?
Additional time is billed at your plan's overage rate. We'll always let you know before going over.
What if you can't fix my problem?
On pay-per-incident (non-subscription) services: if we can't resolve your issue, you don't pay for that service.
Can I change plans?
Absolutely. Upgrade or downgrade anytime. Changes take effect on your next billing cycle.
How fast will you respond?
Most support requests receive an initial response or triage within 24 hours — within 4 hours during live support windows (weeknights 8:30–10:00 PM, Saturdays 9:00 AM–3:00 PM). Resolution time depends on the issue; we'll always tell you what to expect after triage.
What counts as an emergency?
Business-down or active security incidents. Emergency support is available at premium pricing — everything else goes through the normal ticket queue.
Is there a travel fee?
On-site visits within Peoria, East Peoria, Peoria Heights, and West Peoria have no travel fee. Extended service area visits include a $25 flat travel fee.
Ready to Get Started?
Schedule a free 15-minute consultation. We'll discuss your needs and recommend the right plan.