Your Neighbor, Your Tech Support
I'm Andrew "Dru" Edwards — a Peoria native who believes everyone deserves reliable, affordable IT support without the runaround.
Why I Started Edwards Tech Innovation
I've spent years watching people overpay for tech support that doesn't care about them. Big box stores that upsell services you don't need. Call centers where you're just a ticket number. "Geek" services that make you feel stupid for asking basic questions.
I started Edwards Tech Innovation because I believe there's a better way. When you call me, you get me— not a random technician who's never seen your setup before. I remember your devices, your preferences, and your comfort level with technology.
Whether you're a retiree who needs help setting up a new tablet, a busy family trying to keep everyone's devices running, or a small business owner who needs a reliable IT partner — I'm here for you. No contracts, no pressure, no judgment.
Why Trust ETI
Owner-operated, Peoria native
ETI is run by Andrew "Dru" Edwards, who was born and raised in Peoria. When you call, you get the owner — not a call center.
Healthcare technology professional
Dru is an Epic Principal Trainer at Carle Health, with 10+ years in healthcare technology — a field where accuracy and trust are non-negotiable.
ISACA-certified in AI and blockchain fundamentals
Certified by ISACA in blockchain fundamentals and AI fundamentals — the same emerging-technology disciplines shaping how businesses use tech today.
Security-minded by practice
We explain what we are doing on your devices in plain language, and we never install anything without your permission.
Transparent expectations
Pricing, response times, and guarantees are in writing — see the Terms of Service and pricing page before you commit to anything.
What I Stand For
People First
Technology exists to serve people, not the other way around. Every solution starts with understanding your needs.
Honest & Transparent
No hidden fees, no unnecessary upsells. If I can't fix it, you don't pay. Plain and simple.
Keep It Simple
I explain things in plain English. No jargon, no condescension — just clear answers and real solutions.
Do It Right
I take the time to do things properly. Quick fixes create bigger problems — I focus on lasting solutions.
Let's Talk About Your Tech Needs
Free 15-minute consultation. No obligation — just honest advice.